The Importance of Company Systems
“If you cannot explain what you are really doing as a procedure, you don’t know very well what you’re doing” – W. Edwards Deming (1900-1993)
Exactly what are company systems?
Business systems are documented procedures setting out just how your organization functions. They are processes, often combining actions taken by people plus some kind of automatic application, organised in a way to be able to meet a given group of company objectives. Such systems can take place without generally the company founder / owner’s direct action, again and again, as efficiently as possible.
Types of processes can include how your staff should answer the telephone, how they take and pass on communications; the task for raising, approving, putting and receiving requests; the process for creating, checking and delivering down customer invoices, in addition to getting repayments and following up on outstanding bills etc.
Regardless of the size or type of your organization, chances are which you curently have set procedures in position covering many functions within your organisation, which employees follow away from practice or as directed by their manager / manager.
Business systems will be the manual for your needs; the “know-how” of any company that lots of business founders / owners frequently hold in their head, and also have not got round to putting onto paper.
Why business that is implement?
There are numerous reasons and simply as much advantages for having founded and documented systems in your organization, some of which include the annotated following:
1. They provide a framework for the operations and an effective framework to support your business.
2. They improve consistency: production, distribution, customer service, after-sales care etc.
3. They improve results and/or efficiency, since you as well as your employees need not re-invent the wheel each time.
4. They provide an improved work environment for your employees, as an system that is effective play a role in making clear functions and duties along with providing staff with a few instructions to make reference to.
5. They ensure compliance with legislation, safety regulations or any other requirement that is legal to your sort of business operations.
6. They offer your company the capability to expand plus they facilitate company development, as they makes your company more desirable to any investor that is potential buyer.
Just what system is best suited?
Even though there are similarities across numerous functions, such as Accounts, Human Resources, Sales, Stores, Logistics etc., unfortunately there is certainly no body perfect, one size fits all operational system that works for several businesses. Any system will need to incorporate the business’s company objectives, its people while the means it provides its products.
It is vital to have a system that is well-designed customised to your kind of procedure, and considered by people at all levels within the organisation.
Such something could be more likely to be followed closely by all employees, they understand the value that having a system in place brings to the quality of their work and the service they provide to customers because they have been involved in its design, and.
One point to keep in mind is having great people dealing with defectively created systems – or no systems – will probably induce an business that is under-performing. Having said that, great systems without good people will not work either, ergo the benefit that is additional of workers in designing a method, or simply just in documenting the processes these are typically after.
Equally therefore, workers who have been competed in your business systems must also feel empowered enough therefore that they don’t feel they just have to follow confirmed script without using their mind.
That is why, it is critical to encourage feedback not only from your own clients, but in addition from your own employees and to utilize such commentary to review also to constantly improve and develop your organization systems.
Just what do you think for the great things about having business systems?
Have you got systems in place in your organisation?
Do you want assistance with applying company systems in your organization?