“If you cannot explain what you are really doing as a procedure, you don’t know very well what you’re doing” – W. Edwards Deming (1900-1993)
Exactly what are company systems?
Business systems are documented procedures setting out just how your organization functions. They are processes, often combining actions taken by people plus some kind of automatic application, organised in a way to be able to meet a given group of company objectives. Such systems can take place without generally the company founder / owner’s direct action, again and again, as efficiently as possible.
Types of processes can include how your staff should answer the telephone, how they take and pass on communications; the task for raising, approving, putting and receiving requests; the process for creating, checking and delivering down customer invoices, in addition to getting repayments and following up on outstanding bills etc.
Regardless of the size or type of …